Assessing Reference and User Services in a Digital Age
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Assessing Reference and User Services in a Digital Age

Eric Novotnybookshop.ltLTLT
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Libraries need to develop standards by which they can assess their individual performances in a larger context, and this work makes contributions to this discussion. This book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices.

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2007Case studiesE03Electronic reference services (Libraries)Eric NovotnyEvaluationGLMGXCHardbackLanguageLanguage Arts & DisciplinesLibrary & Information ScienceLibrary & information servicesReferenceTaylor & Francis IncUnited States
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