smartCARE 3 Year Extended Service Plan

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If you choose not to add it during your initial purchase, don’t worry — we’ll send you a reminder email within 30 days, giving you another chance to purchase the plan and enjoy 3 years of coverage. Q: How Do I Redeem My ESP If Needed? A: All products at Showcase come with a standard 30-day exchange against manufacturing defects. If your item falls within this period, then your ESP will remain unaffected and continue as normal. Any defects past the original 30 days are only covered by having an ESP on the invoice for that item. Please check the receipt from your order with us to verify this. If you need to use your ESP to replace a defective item, please email customer service so that you can be promptly taken care of. All we require is your name and order number, so be sure to keep a copy of your receipt if you've purchased an ESP with us. Q: Can I Use My Online ESP At A Showcase Store? A: At this time, the Extended Online Service Plan is NOT valid for items purchased in store and vice-versa.